HIPPA / Privacy
Mont Belvieu Emergency Medical Services (EMS) is required by law to maintain the privacy of certain confidential health care information, known as the Protected Health Information (PHI), and to provide you a notice of your rights and our legal duties with respect to your PHI. Mont Belvieu EMS may use your PHI for the purpose of treatment, payment, and health care operations, in most cases without your written permission.
A Patient's Rights
- Access to all information contained in your medical record unless access is specifically restricted by your attending physician for medical reasons or is prohibited by law.
- Be informed at your request of your provider's credentials.
- Consideration of your privacy concerning your own medical care.
- Examine and receive a detailed evaluation of your bill.
- Expect emergency procedures to be implemented without delay; if there is a need to transfer you to another facility, the responsible person and the facility will be notified of your condition prior to your arrival.
- Expect good management techniques to be implemented that consider effective treatment of your injury and/or illness and to avoid unnecessary discomfort.
- Full information in layman's terms concerning diagnosis, treatment, and possible complications.
- Give an informed consent to the EMS staff when possible prior to the start of the procedure.
- Good quality care and high professional standards that are continually maintained and reviewed.
- Have access to an interpreter whenever possible.
- Have medical records pertaining to your medical care treated as confidential (except as required by law or third party contractual agreement).
- Know what rules and regulations in our practice apply to your conduct as a patient.
- Medical services without discrimination based upon age, race, color, religion, national origin, handicap, disability, or source of payment.
- Refuse drugs or procedures and have EMS personnel explain the medical consequences of your refusal.
- Respectful care given by competent personnel.
- The name of all staff directly assisting in your care.
If you have questions or would like additional information, please visit the HIPAA Policy of Practice website. If you believe your privacy rights have been violated, you may file a written complaint with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint.
You may also contact your local privacy officer EMS Chief Bruce Oliphant by calling (281) 576-2021 ext. 276.