MB Link - Customer Support

MB Link questionsHometown Customer Service

Have an issue? No problem.

We understand that sometimes, things happen. And we're here to make sure your digital life is back up and running as quickly as possible. Or, maybe, you just have a question about maximizing your MB Link service. We can help you there too. To ensure the MB Link staff is never too far away, we've given our customers three different options to reach us.

Service Portal

The MB Link service portal is probably the best way to ask a question or tell us about an issue. You can start your own service ticket with us by going to Broadband Support. When you log in to the MB Link service portal, you'll be able to track your ticket and see updates while we work to resolve your issue or get you the answer you need.

Email

You are always welcome to email our customer service representatives about an issue or with a question at.

Customer Support Line

MB Link is proud to offer local customer service; we pride ourselves on exceeding customer expectations. Our customer service representatives are ready to meet your needs Monday - Friday from 6 a.m. to 10 p.m. by calling 844-4MB-LINK (844-462-5465) All of this information is included in your welcome kit when you start the service and is located on the side of your digital gateway so you'll never lose it.

Reporting An Outage

In the unlikely event of a service interruption, we'll need to know. Please don't hesitate to contact us via the service portal or via email. Please give us any details, your specific address, and contact information so we can work to get it resolved quickly.

Note: Please don't report service issues on City of Mont Belvieu social media as it may not be seen by MB Link staff and will delay response time. By using the customer service contacts listed above, you are ensuring that your concern is being routed directly to MB Link staff and therefore ensuring the quickest response.