Show All Answers

1. I’m interested in signing up for private swim lessons. What do I do now?

We currently are working through a waiting list for Private Swim Lessons.

Please click here to submit a request and get on the waiting list.

When it’s your time for lessons, they can be purchased at the front desk before your lesson.

2. What do I do when I come for my lesson?

The Front Desk will take payment for your lesson before it begins.  Please allow adequate time to check-in and pay for your lesson.

From there, you can go down to the locker rooms and the pool.

Please note that lessons will start and end promptly, so plan on arriving 10-15 minutes early so that you have time to change into your swim suit and arrive on the pool deck.

3. What if I'm going to be away for a period of time?

Just notify your instructor and we will resume lessons when you return.

4. What is your cancelation policy?

Cancellations can be made via email through the private lesson coordinator, talking to your instructor, or calling the aquatics department.

Cancellations must be made 24 hours in advance.

If a participant does not show up for a scheduled lesson, cancels with less than 24 hours notice the lesson will be forfeited. If a participant in a semi-private lesson cannot attend for any reason, the lesson should be rescheduled; otherwise the missing party will forfeit the lesson.

5. What if I have an emergency and cannot make a lesson?

In case of an emergency (e.g. sudden illness, family emergency), immediately call the Aquatics Department to inform them and email the private lesson coordinator.

6. Are lessons continuous?

Yes. We offer swim lessons all year long, and we will give provide lessons for as long as you need them.  Please note that we do not schedule lessons on Holidays.

7. I'd like my child to participate in a semi-private lesson. What do I need to know?

We do not match children up for semi-private lessons. The participants should have 2 children already arranged. The children should be of similar swimming ability; otherwise private lessons are strongly encouraged. If one child cannot attend a scheduled semi-private lesson, the lesson should be rescheduled or the missing party will forfeit the lesson. We require a separate registration and permission form for each child involved in the lesson. All paperwork from each participant must be submitted before the lessons can be scheduled

8. Where should the parents wait during the lessons?

Parents of private lesson participants are welcome to wait on the pool deck during the lessons. You may also wait in the hallway near the pool area.  The play area outside Child Watch is off limits. If you decide to watch from the deck, please do not address your child during the lesson. It is disruptive to the instructor and will distract your child’s attention away from the lesson. Please be aware the parents are not permitted to swim during the lesson unless they are members of the facility and the pool is open. We do recommend that parents are out of sight during lessons so that your child can bond with the instructor and focus all of their attention on the lesson!