FAQs

Do you offer bundled services like the national providers?: No. By Texas state law, municipalities can only offer data service as a utility. But, this actually works to your advantage. Now, you have the power to choose the phone, entertainment, and security options that are right for you. Not to mention that, just like MB Link, most stand-alone digital services don’t come with annoying contracts. So, when your needs change, your services can change too. And, while we can't offer bundled services, we are working with local and national services and developing relationships with preferred vendors that work well with our network; ask our customer service representatives how to get in contact with them. With MB Link you’ll have enough bandwidth in your home to support any services you choose. It’s another advantage of having a hometown network.

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MB Link

1. What exactly is MB Link?: MB Link is Texas' first municipally-owned fully fiber-optic broadband network. Bringing you fast and reliable internet service from our data centers to your home. You won't have your speed impacted by old copper wire technology because everything on the network moves at the literal speed of light.

2. Is MB Link more reliable than my current service?: The MB Link network has been engineered to be one of the most reliable in the area. With our fiber backbone ring design and redundant connections to the internet, most potential issues are avoided; your data is just routed the other way. With this system, you'll have reliability that far surpasses other local providers.

3. What do I get for $75 a month?: Up to 1 Gbps down/up internet service and a digital gateway with carrier-grade Wi-Fi, and a UPS battery backup for the system – when the power goes down, you'll still have service. You'll not only have speed and reliability, but you also get the one thing the national providers can't give you - hometown service. If there's an issue, it's handled here in Mont Belvieu by people you know and trust.

4. Are there data caps and throttling like other services?: No. With MB Link, there are no data caps and no throttling. That means you won't get charged more if you use more. And, when demand is high, we don't slow the network down… MB Link is built to handle the demand.

5. Do you offer bundled services like the national providers?: No. By Texas state law, municipalities can only offer data service as a utility. But, this actually works to your advantage. Now, you have the power to choose the phone, entertainment, and security options that are right for you. Not to mention that, just like MB Link, most stand-alone digital services don’t come with annoying contracts. So, when your needs change, your services can change too. And, while we can't offer bundled services, we are working with local and national services and developing relationships with preferred vendors that work well with our network; ask our customer service representatives how to get in contact with them. With MB Link you’ll have enough bandwidth in your home to support any services you choose. It’s another advantage of having a hometown network.

6. What happens after I sign up?: After signing up and paying your $75 deposit and $75 installation fee, you will receive a confirmation email welcoming you to the MB Link family. Then, your exterior install will be scheduled; you do NOT have to be home for this. Please just make sure the installation technician can access the necessary areas. Finally, we will schedule your interior installation – you DO have to be present for this part – so you can get set up and have internet at the speed of life!

7. Do I get my own gig?: No. However, the speed with which MB Link operates gives you the highest speed possible at the time access to the network is requested. That is literally milliseconds. The network is constantly evaluating and prioritizing access request to be sure it's optimizing speeds. It would take a HUGE event with everyone on your network segment (a 32 customer bundle called a "PON") requesting a lot of bandwidth all at once to even notice a reduction in service speed.

8. Can I buy my own equipment?: No. To ensure network speeds and keep customer service high, we are not allowing anything other than the MB Link issued gateway to be used in conjunction with the service. But, the good news is, it's already included in your monthly bill, so there are no additional rental fees for equipment.